All purchases made at the “do Amor.” physical store or at the online store at WWW.DOAMOR.PT are subject to Portuguese legislation.
“Do Amor.” accepts exchanges/returns of items, within the timeframes mentioned below and according to the store where the items were purchased.
For an exchange/return to be carried out successfully, the item must be delivered in perfect condition (without having been used, washed or having odors), in the same way as it was sold and accompanied by the respective invoice, labels, hygienic protector, bag, etc.
No exchanges/returns will be made for items that have been altered, washed, used, or damaged in any way due to misuse.
“do Amor.” is not responsible for the misuse of its articles, nor for their incorrect washing. We always suggest that you check all the labels that come with the product.
Before making any purchase, we also suggest that you take into account the size guide, which is included on each model's page, so that you can make the most informed purchase possible. Our customer support team will be happy to help you if you have any questions.
EXCHANGES & RETURNS:
According to Decree-Law no. 24/2014, of 14 February, the customer has 14 consecutive days after receiving the order at the chosen address or, if they choose to collect their order in person, the 14 days start counting from the day they receive notification that their order is ready to be collected, to request an exchange/return.
At specific times such as Christmas, we extend the exchange and return period by 30 days.
The reasons why customers can request an exchange or return within the aforementioned period are as follows:
- I didn't choose the correct size
- I received the wrong item*
- The item was defective**
* WRONG ARTICLE
If you receive the wrong item, we apologize for any inconvenience and would appreciate it if you could contact our customer service team as soon as possible by sending an email to doamor.vestuario@gmail.com. For online exchanges/returns, all shipping costs are the responsibility of the Customer. We recommend that items be sent to us by courier or registered mail. The exchange will only be made when we receive the item at our facilities and it has successfully passed our quality control.
** DEFECTIVE ITEM
If this has happened to your item, we apologize in advance. “do Amor.” does not carry out repairs unless it is confirmed that it is a manufacturing defect. If repair is not possible, we undertake to refund the value of the item to the customer. “do Amor” is not responsible for the misuse of its items, nor for incorrect washing of the same.
The photographs sent and the description of the defect will be analyzed by the quality control team. If it appears to be a manufacturing defect, the team will contact the customer so that the item can be sent to our facilities (free of charge).
After receiving the item at our facilities, the defect will be analyzed again by our quality control team, who will contact the customer within 4 working days.
If it is confirmed to be a manufacturing defect, the team will inform you of the estimated time for repair or, if applicable, the refund of the amount paid for the item.
If it is confirmed that the defect was due to misuse by the customer, “do Amor.” will not accept the return, nor will it repair the item. The customer will be responsible for sending the item back.
ONLINE EXCHANGE/RETURN PROCEDURE:
Once the item arrives at our atelier and successfully passes our quality control, we will contact you by email to inform you whether the item you chose for exchange is available. If so, we will immediately send you our IBAN for payment of the shipping costs and the difference in price between items (if the chosen model is more expensive than the previous one). As soon as we receive your proof of payment, the new item will be sent to the address you indicated previously.
If the chosen item is already sold out at the time of exchange, you can choose other available items or even transfer the amount to a “Love” card.
RETURNS:
Once the item arrives at our atelier, it will undergo quality control and, if it passes successfully, the refund will be made using the same payment method used by the customer to place the order (or a method to be agreed). Returns must be processed within a maximum period of 10 working days, after the item has been received at the Atelier.
When exchanges are sent outside the European Union, is not responsible for delays and customs costs. These are the responsibility of the customer.
HOW TO MAKE EXCHANGES/RETURNS ONLINE:
1. Send an email to doamor.vestuario@gmail.com - Full Name - Email address you would like to be contacted at - Phone number - Address where you would like to receive your new item - Invoice number and date - Reference and size of the item you wish to exchange or return - Reference and size of the item you wish to receive or indication of return, if you so wish.
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2. Send your item together with the invoice to the address indicated in the email.
Choosing a selection results in a full page refresh.
